We want you to be happy with your order. This policy follows the Consumer Protection Act (CPA) and ECTA.
Faulty, damaged or wrong items
Report it within 7 days of delivery by WhatsApp or email, with photos of the item and packaging. Once confirmed, we will replace the item or refund you in full, including delivery, at your choice. We cover the return courier cost. This does not limit your CPA right to return defective goods within six months.
Change of mind
Non-personalised items (for example tech items) may be returned within 7 days of delivery if unused, in original condition and packaging. You pay the return courier cost. We refund the item price once we receive and check the item.
Printed-to-order and personalised items
T-shirts, mugs, totes and caps printed for your order, and engraved wristbands, are made especially for you and cannot be returned for change of mind (including wrong size chosen). They can be returned if faulty, damaged, or not what you ordered. Please check our size guidance or ask us before ordering.
How refunds are paid
Approved refunds are paid within 7 working days to the original payment method: card payments back to the same card (via the payment provider), EFT payments back to your bank account. Refunds are in ZAR.
How to start a return
Contact us with your order reference (BLS-Surname), the item and the reason. We will send return instructions. Please don’t send items back without contacting us first.
Blessed Apparel SA, email [email protected] or [email protected], WhatsApp/phone 050 056 5911.